Refund and Return Policy

Effective Date: July 9, 2026

At Red Box Events OPC Pvt Ltd, we are committed to delivering exceptional event planning and management services. As our services involve customized planning, vendor coordination, and event execution, refunds and cancellations are subject to the terms outlined below.

1. Service Nature

Red Box Events OPC Pvt Ltd provides personalized event planning and management services tailored to each client’s specific requirements. Since our services involve advance planning, vendor bookings, and resource allocation, returns are not applicable to our services.

2. Booking Cancellation

Clients wishing to cancel a confirmed booking must notify us in writing via email as soon as possible.

Cancellation requests will be reviewed based on the stage of planning, vendor commitments, and expenses already incurred.

3. Refund Eligibility

Refunds, where applicable, will be determined based on factors including:

• The cancellation date in relation to the scheduled event.
• Services already completed or delivered.
• Payments made to third-party vendors.
• Non-refundable deposits or booking fees.
• Costs incurred for planning, coordination, and preparation.

Any refundable amount will be communicated after reviewing the cancellation request.

4. Non-Refundable Payments

The following payments are generally non-refundable unless otherwise agreed in writing:

• Booking or reservation deposits.
• Payments made to secure venues or vendors.
• Costs for customized designs, décor planning, or event preparation.
• Charges for services already completed.

5. Event Postponement

If an event is postponed rather than cancelled, we will make reasonable efforts to reschedule our services based on availability.

Additional charges may apply if changes result in increased costs, vendor fees, or scheduling adjustments.

6. Client-Requested Changes

Requests for changes after booking confirmation may affect pricing and project timelines.

Any additional costs resulting from revised requirements, increased guest counts, venue changes, or extra services will be communicated for approval before implementation.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, banking institution, and applicable processing procedures.

8. Third-Party Services

Certain event services are provided by third-party vendors such as venues, caterers, decorators, photographers, entertainers, and transportation providers.

Refunds relating to these services may be subject to the respective vendor’s cancellation and refund policies.

9. Force Majeure

Red Box Events OPC Pvt Ltd shall not be held responsible for delays, cancellations, or changes caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government restrictions, public emergencies, strikes, transportation disruptions, or other force majeure events.

In such cases, we will work with clients and vendors to find the most suitable alternative arrangements whenever reasonably possible.

10. Contact Us

If you have any questions regarding cancellations, refunds, or this Refund and Return Policy, please contact Red Box Events OPC Pvt Ltd using the contact information provided on our website.

Email: info@redboxevents.in